All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Do you accept online payments?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify)
.
Where can I learn more about the payment and processing on your store?
For more insight, you may also want to read Shopify’s Terms of Service
or Privacy Statement
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What forms of payment do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
How long does it take to get my products?
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
How much does it cost?
Shipping rates can vary depending on your region and are calculated at checkout.
Is there free shipping?
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Do you ship internationally?
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Do you offer warranty for your products?
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
Do you offer extended warranty?
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
How much does extended warranty cost?
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Do you offer free returns and refunds?
Yes, we offer returns and refunds. We offer a 100% satisfaction guarantee when it comes to Nivis products and will take care of all costs associated with a return and refund.
How long after I complete a purchase can I ask for a refund?
We ask that you submit any return requests within a month of purchase but understand that planning and gifts might not allow for you to return a product within a month. We are happy to accept returns within 3 months (90 days) of a purchase.
I used my jacket and it turns out it doesn't fit. Can I still return it and get a refund?
Yes, you can still return your order for a full refund as long as there isn't damage to the product and the claim is made promptly after realizing an issue. We will inspect the product for damage before issuing a refund in this case.
I need to return the jacket and get a refund but my situation is interesting... HELP
We are happy to find out what works best for everyone.
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